To help ensure a smooth process for everyone, there are a few common reasons why your ID might not meet our requirements, Please review these guidelines and resubmit your ID:
Approved Main Photo
Please make sure you have an approved main photo on your profile.
Image Quality
Your ID photos should be clear and legible. Avoid blurry or low-quality images.
Obstructed Information
Please avoid masking or concealing any essential elements of your ID, such as your name, date of birth, or photo.
Accepted Documents
Use only government-issued IDs that are listed on our acceptable documents list.
Age Verification
Your ID must clearly display your date of birth to confirm you're 18 or older.
Matching Profile
The person on your ID must match the individual(s) in your profile photos.
Authenticity
We cannot accept IDs that appear altered, tampered with, or non-genuine.
Validity
Check that your ID has not expired.
If you believe there might be another reason, please don't hesitate to reach out to our Customer Support Team.
Acceptable Document List
For your convenience, we have compiled a list of acceptable government-issued identification documents for each country.
Argentina:
Passport, Driving License, National Identity Card (DNI)
Australia:
Passport, Driving License, Proof of Age/Identity Card, Keypass
Canada:
Passport, Driving License, Proof of Age/Identity Card, Health Card
Europe:
Passport, Driving License, National Identity Card (DNI)
India:
Passport, Driving License, Aadhaar Card (National Identity Card), Voter's ID Card, PAN Card/NRI PAN Card
New Zealand:
Passport, Driving License, Proof of Age Card
South Africa:
Passport, Driving License, Proof of Age Card
UK & Ireland:
Passport, Driving License, Proof of Age Card, Bus Pass
USA:
Passport, Driving License, Passport Card, Government Access Card, Uniformed Service Card, Tribal ID Card, Green Card, Employment Authorization Document (EAD), Gun Permit (where applicable)
Your identification is solely used for age verification and remains strictly confidential. It will never be published on our website or shared with any third parties.