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Trouble logging in?

Updated

Trouble Logging In?

If you're experiencing issues logging into your account, here are a few things to double-check:

  1. Verify Your Login Details:
    Please ensure the information you're entering, such as your username, email address, and password, is correct. Even a small typo can prevent access.

  2. Forgotten Username?
    If you can't remember your username, you can use the email address associated with your account instead. Our system will recognise either one during the login process.

  3. Forgotten Password?
    If you've forgotten your password, you can easily reset it from the login screen by clicking the "Forgot Password?" link.
    Please note: For security reasons, our support team cannot access or share your password, even if you contact us directly.

  4. Check Your Keyboard Settings:
    Make sure Caps Lock isn’t turned on. Passwords are case-sensitive, and this is a common issue that can go unnoticed and lead to login errors.

If you've gone through all the steps above and are still unable to access your account, please don’t hesitate to reach out to our support team for further assistance. You can contact them here