If you're expecting an email from us and haven’t received it, don’t worry — it’s a common issue and often easy to resolve.
Possible Reasons You Haven’t Received Our Email:
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Our email may have landed in your spam or junk folder
Sometimes, email providers mistakenly flag legitimate emails as spam. Please check your spam or junk folder to see if our message ended up there. -
Your email provider may have blocked our message
In some cases, email services may block or filter messages from certain senders, especially if they're not recognised.
✅ How to Fix It
To ensure you receive our emails in the future, follow these simple steps:
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Add us to your whitelist or safe sender list
Add the following email address to your email contacts or whitelist:
📧 mail@thehubpeople.comThis tells your email provider that you trust us and want to receive messages from us.
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Send a blank email to mail@thehubpeople.com
Sending a blank email to us from your inbox can help verify your address and improve deliverability.
No subject line or message is necessary — just hit Send.
Still Need Help?
If you’ve followed these steps and still aren’t receiving our emails, please contact our support team so we can assist you further.