Due to the nature of our site, transactions are subject to enhanced scrutiny, which means your card provider may decline a transaction for various reasons. Here’s what you can do if this happens:
Steps to Resolve Payment Issues
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Contact Your Card Provider: The first step is to get in touch with your card provider. Ask them to authorise the payment. This is often the quickest way to resolve the issue, as they can provide specific details on why the transaction was declined and help ensure future transactions go through smoothly.
- Try Again Later: If you’ve tried to make multiple transactions within a short period, your card provider may temporarily block further attempts as a fraud prevention measure. In this case, you’ll need to wait 24 hours from your last attempt before trying again.
Understanding Fraud Prevention Measures
We understand that having your payment declined can be frustrating. However, it’s important to remember that these measures are in place to protect you. Here are a few key points to keep in mind:
- Transaction Limits: Exceeding the number of allowed transactions within a short period can trigger a temporary block. This is a standard security measure.
- Authorisation Required: Your card provider may need to manually authorise transactions that appear unusual or suspicious to them.
Additional Tips
- Verify Your Details: Ensure that all your card details, including the billing address, are entered correctly.
- Try a Different Payment Method: If the issue persists, consider using a different credit or debit card or an alternative payment method.
Need More Help?
If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team. We’re here to help you with any issues you may encounter.