If you have reached out to our help desk and have been informed that you will receive an email, please keep in mind that the current volume of incoming requests we are handling can have an impact on how quickly your email is processed. As we work to address all queries in the order they are received, there may be slight delays in generating and sending out responses.
Please make sure you check all email inboxes
If you do not receive the email within 2 hours of being informed that it would be sent, we kindly ask that you reach out to our help desk once more. This will allow us to investigate the matter further and ensure that your request is being properly addressed. We appreciate your patience as we work to assist you as quickly and efficiently as possible.
You can contact our support team here