At times, even if it appears that your payment has been successfully processed, the transaction may actually fail. This can occur due to issues either on the card provider’s side, such as authorisation problems, security checks, or insufficient funds or on our side, such as technical glitches or delays in communication with payment gateways.
If you believe you have completed a payment but have not yet received your Supermatches, VIP perks, or any other associated benefits, we strongly encourage you to reach out to our helpdesk team. They are equipped to investigate your specific case in detail, verify the payment status, and either resolve the issue promptly or provide you with clear guidance on the next steps to take.
Please be aware that because of the nature of our site and the services we provide, all transactions undergo enhanced security and compliance scrutiny. As a result, your card provider might decline a payment for a variety of reasons, including but not limited to fraud prevention measures, international transaction restrictions, or limits on your account. This is a common security practice intended to protect you from unauthorised charges.
We appreciate your understanding and cooperation. Our goal is to ensure a smooth and secure payment experience for all users, and we are here to assist you whenever difficulties arise.
You can contact our support team here