If you are being shown profiles that do not match what you are looking for, we recommend first reviewing your preferences and search criteria. It's possible that certain filters, such as age range, location, interests, or relationship goals, may not be set as intended. Double-checking these settings can often resolve the issue quickly.
However, if the profiles you’re seeing are of the wrong gender, this may indicate that the gender preference or your own gender selection was entered incorrectly during account setup. Unfortunately, this is not something that can be changed by you. In such cases, you will need to contact the help desk directly. Our support team will be able to review your account and make the necessary adjustments to ensure you are matched with profiles that better reflect your preferences.